System and method for automatic call flow detection
US8423635B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 11, 2007 |
| Grant date | Apr 16, 2013 |
| Priority date | — |
| Expiry date | Feb 14, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4938
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and exploration engine for automatically detecting a call flow path of a voice application having a plurality of dialog states, the method comprising the steps of: identifying, in an automated manner, the plurality of dialog states of the voice application through execution of the voice application; and identifying at least one relationship between the plurality of dialog states. The method may further comprise some of the following steps: creating a unique identifier (ID) for one of the plurality of dialog states, wherein the unique ID is based on information received when executing the voice application, wherein the information comprises attributes associated with one of the plurality of dialog states; storing the unique ID and other information associated with the dialog state; and graphically illustrating a call flow path of the voice application based on the unique ID and other information stored in the database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.