Apparatus, system, and method for designing scripts and script segments for presentation to a contact by an agent
US8438494B2 · kind B2 · utility
3Cited by
27References
27Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 28, 2009 |
| Grant date | May 7, 2013 |
| Priority date | — |
| Expiry date | Oct 8, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An apparatus, system, and method are disclosed for formulating a computerized presentation of a sequence of scripts comprising audio files. The apparatus includes a content module for providing scripts comprising fixed content, an interaction module for allowing agents to present the scripts to a contact and to freely interject agent content into the script presentation, a recording module for recording the presentation of scripts and agent interjections, and an output module for outputting a script structure comprising a script sequence and script content.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.