Systems and methods for diagnosing and fixing electronic devices
US8443226B2 · kind B2 · utility
6Cited by
51References
62Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 3, 2011 |
| Grant date | May 14, 2013 |
| Priority date | — |
| Expiry date | May 14, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for reducing the cost and time required for diagnosing and fixing electronic devices are provided. A host electronic device may be configured to generate a log of events that it experiences. A help component may access the generated log and analyze the log to detect if the host device has experienced a problem. Data may then be exchanged between the help component and the host device in order to fix the detected problem.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.