Process for service diagnostic and service procedures enhancement

US8463485B2 · kind B2 · utility

Assignee

• GM GLOBAL TECHNOLOGY OPERATIONS LLC · US

Inventors

• Mark N. Howell · Rochester Hills, US
• Mutasim A. Salman · Rochester Hills, US
• Xidong Tang · Royal Oak, US
• Yilu Zhang · Northville, US
• Soumen De · Bengaluru, IN
• Sugato Chakrabarty · Bengaluru, IN
• Rahul Chougule · Bengaluru, IN
• Pulak Bandyopadhyay · Rochester Hills, US
• Steven W. Holland · Saint Clair, US

Key dates

• Filing date: Nov 10, 2010
• Grant date: Jun 11, 2013
• Expiry date: Sep 29, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/0639
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method is provided for enhancing service diagnostics utilizing service repair data of previously serviced vehicles. Service repair data of previously serviced vehicles is obtained from a memory storage device. The service data is compiled into a service diagnostic code dataset and a service labor code dataset. The service diagnostic code dataset and service labor code dataset are categorized into an electronic data table. Respective combinations are formed in the electronic data table. An aggregate count is determined for each respective combination in the electronic data table. Either of a respective diagnostic code or a respective service labor code is identified having a correlation with more than one of either service diagnostic codes or service labor codes. At least one of a service repair procedure used to repair the vehicle or a respective service diagnostic code used to identify the fault is modified in response to analyzing the respective combinations.