System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
US8463606B2 · kind B2 · utility
70Cited by
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20Claims
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Key dates
| Filing date | Jul 13, 2009 |
| Grant date | Jun 11, 2013 |
| Priority date | — |
| Expiry date | Mar 9, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.