Inbound call screening for particular accounts
US8467322B2 · kind B2 · utility
1Cited by
3References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 19, 2010 |
| Grant date | Jun 18, 2013 |
| Priority date | — |
| Expiry date | Mar 17, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/04
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for improving the handling, management, and retention of particular accounts. An allowable calling number list is generated via a suitable mechanism such as a call center. The allowable calling number list is utilized by telephone number management server to manage inbound call access to suspended accounts. Account representatives are given access to the suspended numbers. Additionally, certain emergency inbound calls may be permitted from select numbers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.