Intelligent and automatic calling process
US8472613B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 3, 2006 |
| Grant date | Jun 25, 2013 |
| Priority date | — |
| Expiry date | Jun 15, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/44
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Ways for facilitating an automated calling process are described. An embodiment includes receiving a start indication to start recording events associated with a call process, starting a timing reference, receiving data provided by a user, storing information suitable to reproduce the received data based on the timing reference, and repeating the receiving step and the storing step until a stop indication to stop recording events is received. Redialing can occur without user intervention by retrieving a first indication of an information-providing event associated with a dialing process, providing data to satisfy the information-providing event, determining whether a subsequent information-providing event is to be expected, waiting for a correct time or for a prompt to provide additional data to satisfy the subsequent information-providing event, providing additional data to satisfy the subsequent information-providing event, and without user interaction, repeating the determining, waiting, and providing steps until the call is connected or until there is no additional data to provide.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.