Method and system for routing text based interactions
US8473624B2 · kind B2 · utility
10Cited by
1References
12Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 21, 2010 |
| Grant date | Jun 25, 2013 |
| Priority date | — |
| Expiry date | May 14, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/51
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.