Customer satisfaction in booking process

US8484088B1 · kind B1 · utility

Assignee

• Rearden Commerce, Inc. · US

Inventors

• Mark Orttung · Menlo Park, US
• Jerome Chen · Redondo Beach, US
• Anson Mah · Oakland, US
• Martin Herrmann · Strohberg, DE

Key dates

• Filing date: Oct 6, 2004
• Grant date: Jul 9, 2013
• Expiry date: Nov 30, 2028

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.