Monitoring device, evaluation data selecting device, agent evaluation device, agent evaluation system, and program
US8494149B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 30, 2007 |
| Grant date | Jul 23, 2013 |
| Priority date | — |
| Expiry date | Jun 21, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42221
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
It is possible to efficiently evaluate utterance while ensuring the effectiveness of the result of the evaluation. A selection unit 4 selects recognition data, which is used in agent evaluation from a data storage unit 7, from recognition data generated by a voice recognition unit 6 on the basis of voice data of utterance by applying a selection operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2 through an evaluation viewpoint management unit 3. An evaluation unit 5 displays recognition data and plays the voice data by an evaluation viewpoint management unit 3 by applying an output operation corresponding to evaluation viewpoint information with reference to an evaluation viewpoint management table 2.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.