Software tool for training and testing a knowledge base

US8495002B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Yoram Nelken · San Francisco, US
• Ronen Hod · Shoham, IL
• Amir Navot · Jerusalem, IL
• Sam Michelson · Jerusalem, IL
• Randy Jessee · Tracy, US
• Tsachy Shacham · Jerusalem, IL
• Beth Lanin · Jerusalem, IL
• Nissan Hajaj · Foster City, US
• Avi Margalit · Jerusalem, IL
• Josemina M. Magdalen · Jerusalem, IL
• Dani Cohen · Nataf, IL

Key dates

• Filing date: Apr 29, 2004
• Grant date: Jul 23, 2013
• Expiry date: Jun 30, 2029

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F16/20
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A software tool for creating, training and testing a knowledge base of a computerized customer relationship management system is disclosed. The software tool includes corpus editing processes for displaying and editing text-based corpus items, and assigning selected categories to individual corpus items. Knowledge base construction processes construct a knowledge base by analyzing a first subset of the corpus items, and testing processes test the knowledge base on a second subset of the corpus items. Reporting processes generate reports containing indicia representative of the testing results, which may be utilized to edit the corpus items and retrain the knowledge base so as to improve performance.