Reports for email processing in an email response management system
US8499043B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 12, 2004 |
| Grant date | Jul 30, 2013 |
| Priority date | — |
| Expiry date | Jun 6, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/214
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
One implementation provides a method for providing display information that represents a quantity of received email messages that have been held for processing by a specific entity for a predefined time period in an electronic mail (email) response management system. In this implementation, the method includes determining a first value associated with a first quantity of received email messages that have been held for processing by the specific entity for a first predefined time period, wherein each email message has been sent from one end user. Upon determination of the first value, the method further includes causing to be displayed in a graphical user interface (GUI) a first representation of the first value in spatial relation to representations of the specific entity and the first predefined time period.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.