Method and device for interacting with a contact
US8503619B2 · kind B2 · utility
8Cited by
28References
3Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Apr 25, 2011 |
| Grant date | Aug 6, 2013 |
| Priority date | — |
| Expiry date | Aug 26, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/642
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system allows an agent to manage an interaction between the agent and a contact using a computer system. The agent may use the computer system to selectively interleave pre-recorded script segments that are part of a planned informational dialog with pre-recorded script interjections such that the selective playing of scripts or script segments mimics conversion between actual persons.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.