Methods and systems for routing calls
US8503646B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 21, 2012 |
| Grant date | Aug 6, 2013 |
| Priority date | — |
| Expiry date | Jun 21, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and systems for processing and routing calls are described. A call processing system receives from a telecommunications system a communication indicating that a first call to a user is in progress. A call routing instruction associated with the user is accessed. Based at least in part on the call routing instruction, a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the second call and the third call are placed at substantially the same time or a second call to be placed to a first telephonic device and a third call to be placed to a second telephonic device, wherein the third call is placed if the second call is not timely answered.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.