System and method of writing and using scripts in automated, speech-based caller interactions
US8503665B1 · kind B1 · utility
10Cited by
1References
16Claims
0Family size
Inventor
Key dates
| Filing date | Apr 17, 2008 |
| Grant date | Aug 6, 2013 |
| Priority date | — |
| Expiry date | Nov 22, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A machine-implemented method includes enabling a script writer to enter a line of dialog for use by a call center in a connection with a machine-implemented, speech-based, caller-interaction, assigning a line type to the line of dialog, determining, based on the assigned line type, information to incorporate the line into the user-interaction and enabling the script writer to provide the information anytime after the line is entered, and, an integrated database and delivery system that can automatically make the results available to callers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.