Monitoring communications using a unified communications protocol
US8504636B2 · kind B2 · utility
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23Claims
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Key dates
| Filing date | May 8, 2009 |
| Grant date | Aug 6, 2013 |
| Priority date | — |
| Expiry date | Jan 25, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
According to particular embodiments, a communications monitoring system includes agent servers that deploy automated agents into various group communications services and a central server that receives the event data collected by the automated agents using the unified communications protocol. The central server also transmits the event data and any alerts that were determined from the event data to operator interfaces according to operator profiles.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.