Methods, systems and computer program products for managing execution of information technology (IT) processes
US8504679B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 2007 |
| Grant date | Aug 6, 2013 |
| Priority date | — |
| Expiry date | Feb 10, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/22
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods, systems and computer program products are provided for managing information technology (IT) processes for a computer network. An incident report, including associated data, is received from an application monitoring resources on the computer network. Additional data associated with the computer network resources to be obtained based on the incident report is automatically identified and obtained. Related data in a historical database is automatically identified based on the incident report and/or the additional data and the identified related historical data is automatically retrieved. The incident report, the additional data and/or the related historical data are analyzed to identify a responsive process to respond to the incident report.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.