Simulation of computer application function to assist a user
US8510440B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 22, 2002 |
| Grant date | Aug 13, 2013 |
| Priority date | — |
| Expiry date | Apr 5, 2028 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/04
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and system for assisting a user having a role and a qualification. In accordance with this method, a software tool is provided that is adapted to limit a user to a functional limitation predefined by a first role and a data access limitation predefined by a qualification. The method comprises the steps of receiving a request for assistance from said user, accessing said software tool with a customer care role having a view functionality only limitation, and simulating said first role and said qualification while operating in said customer care role, to assist said user. In the preferred embodiment, the simulation functionalities that the customer care role has, enable that customer care role to simulate update and create functionalities. Also, preferably, the customer care role may use the user's identification to obtain access to the software tool.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.