Localization for interactive voice response systems
US8521513B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 12, 2010 |
| Grant date | Aug 27, 2013 |
| Priority date | — |
| Expiry date | Jun 27, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/533
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A language-neutral speech grammar extensible markup language (GRXML) document and a localized response document are used to build a localized GRXML document. The language-neutral GRXML document specifies an initial grammar rule element. The initial grammar rule element specifies a given response type identifier and a given action. The localized response document contains a given response entry that specifies the given response type identifier and a given response in a given language. The localized GRXML document specifies a new grammar rule element. The new grammar rule element specifies the given response in the given language and the given action. The localized GRXML document is installed in an interactive voice response (IVR) system. The localized GRXML document configures the IVR system to perform the given action when a user of the IVR system speaks the given response to the IVR system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.