Integrated automatic user support and assistance
US8521675B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 22, 2010 |
| Grant date | Aug 27, 2013 |
| Priority date | — |
| Expiry date | Nov 1, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method of integrated automatic support and assistance includes identifying a user and retrieving models representing the user's device, apparatus, service, or system, receiving a query from the user, as necessary refining the query, determining if the received query is a machine translatable query, restructuring machine translatable terms of the received query into semantic components based upon the retrieved models, determining a set of candidate knowledge bases both related to the semantic components, submitting the machine translatable query to each knowledge base of the set of candidate knowledge bases, receiving a set of responses from each knowledge base of the set of knowledge bases in response to the submitting, formatting the set of responses, submitting the formatted set of responses to the user, determining if a response of the submitted formatted set of responses is accepted by the user, applying updated weights within the formatted set of responses, and storing the updated weights for future queries.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.