Problem record signature generation, classification and search in problem determination
US8527811B2 · kind B2 · utility
12Cited by
7References
16Claims
0Family size
Assignee
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Key dates
| Filing date | Sep 13, 2010 |
| Grant date | Sep 3, 2013 |
| Priority date | — |
| Expiry date | Oct 3, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5074
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for problem determination and resolution in an information technology (IT) system includes receiving a problem ticket, searching a database for a plurality of problem features based on data included in the problem ticket, extracting the plurality of problem features from the database, and generating a problem signature corresponding to the problem ticket, wherein the problem signature comprises at least one non-textual feature extracted from the plurality of problem features.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.