System and method for assisting an agent in a contact center
US8531501B2 · kind B2 · utility
40Cited by
7References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 1, 2011 |
| Grant date | Sep 10, 2013 |
| Priority date | — |
| Expiry date | May 22, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Embodiments of the invention are directed to a system and method for assisting a service representative an enterprise. A device operated by an agent and a mobile communication device operated by an expert may be associated by a registration at a server. An indication of required assistance may be provided to the mobile communication device. The mobile communication device may included in a session already including a device operated by the agent and a device operated by a customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.