Sales force effectiveness call forward
US8532281B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 29, 2008 |
| Grant date | Sep 10, 2013 |
| Priority date | — |
| Expiry date | Dec 11, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2038
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Embodiments of the invention provide systems, methods, and computer program products for sales force management that improves sales contacts, improves client service experience, and provides objective data on the end-to-end sales and service process. When a client calls his/her client manager the call will be automatically switched to a call center representative. Systems will capture relationship and call data associated with the clients making the call and the client managers that are being called. The relationship data is sent to the call center representative taking the call to help serve the client. The call data is sent to process owners to review and track the sales force management system as a whole. The call center representatives will either answer the customer's questions or prepare a notification form to capture the reason for the call and send the notification to the appropriate client manager.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.