Lost and damaged items in a fulfillment network

US8533074B1 · kind B1 · utility

Assignee

• AMAZON TECHNOLOGIES, INC. · US

Inventors

• John Randall Ehrhardt · Newcastle, US
• Madeleine J. Fish · Issaquah, US
• Chad G. Goelzer · Puyallup, US
• Mahendra Nerurkar · Seattle, US
• A. Lorraine Nicholson · Edmonds, US
• Cynthia Wilson Williams · Seattle, US

Key dates

• Filing date: Mar 30, 2011
• Grant date: Sep 10, 2013
• Expiry date: Apr 14, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Disclosed are various embodiments for identifying damaged and/or missing items in a fulfillment center. Embodiments of the disclosure can also evaluate loss claims made by a seller for items the seller believes are missing from an inbound shipment to the fulfillment center. Embodiments of the disclosure can also generate a resolution in the form of compensation to the seller if a claim is valid. Shipment data that can include carrier data from a carrier system can also be analyzed to determine the validity of loss claims submitted by a seller.