Patent · US Active

System and method for integrating and managing E-mail, voicemail, and telephone conversations using speech processing techniques

US8542803B2 · kind B2 · utility

4Cited by

11References

28Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Alicia Abella · Morristown, US
Brian S. Amento · Morristown, US
Dilek Hakkani-Tur · Los Altos, US
Larry Stead · Upper Montclair, US
Gokhan Tur · Morristown, US
Jay Wilpon · Hackettstown, US
Jeremy Huntley Wright · Hackettstown, US

Key dates

Filing date	Aug 19, 2005
Grant date	Sep 24, 2013
Priority date	—
Expiry date	May 24, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/4509
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system and a method are provided. A textual transcript of a recorded voice communication is received. Text from a non-voice communication is received. Information about the textual transcript of the recorded voice communication and the text from the non-voice communication is provided such that a user can manage a group of communications, based at least in part on the textual transcript of the recorded voice communication and the text from the non-voice communication.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.