Extending a customer relationship management eventing framework to a cloud computing environment in a secure manner
US8544075B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 15, 2010 |
| Grant date | Sep 24, 2013 |
| Priority date | — |
| Expiry date | Apr 21, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2221/2103
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A customer relationship management (CRM) eventing framework may be extended to a cloud computing environment. A listening channel may be opened between a service and a service bus in a cloud computing environment. The cloud computing environment may also include an authenticating service. Service information for the service may be registered with a CRM. The CRM may receive a request made by a requester. The request may trigger a request processing pipeline in an eventing framework. The CRM may post event data responsive to the request to the service bus. The service may receive the event data, process it and may send back a confirmation or response. The CRM may finally send a response to the requester.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.