System and methods for managing complex service delivery through coordination and integration of structured and unstructured activities
US8554596B2 · kind B2 · utility
3Cited by
41References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 5, 2006 |
| Grant date | Oct 8, 2013 |
| Priority date | — |
| Expiry date | Jan 24, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/1097
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
The invention allows for the integration of structured and unstructured human activities in the context of delivering one or more service. The systems and method described improve efficiency and quality of service delivery by increasing overall productivity and by providing better accountability for the actual cost of delivery.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.