Patent · US Active

Softphone

US8565413B2 · kind B2 · utility

1Cited by

6References

12Claims

0Family size

Assignee

ALPINE ACCESS, INC. · US

Inventors

Sean Curley · Golden, US
David Grove · Thornton, US
Mike Liliestedt · Centennial, US
Jason Shugart · Denver, US

Key dates

Filing date	Apr 5, 2005
Grant date	Oct 22, 2013
Priority date	—
Expiry date	Jan 29, 2028

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/54
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A remote agent call center is functional by providing a softphone and agent bridge that allows maintaining an open telephone line to the agent's phone with or without an incoming call being connected. Incoming calls are merged into the agent bridge to allow the agent to conference with the incoming call. The softphone provides call control to allow the agent to transfer, terminate, hold, record, or the like the active call.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.