Method and system for recording telephone conversations placed on hold
US8571186B2 · kind B2 · utility
0Cited by
8References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 26, 2012 |
| Grant date | Oct 29, 2013 |
| Priority date | — |
| Expiry date | Apr 26, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/656
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.