Method and apparatus for proper routing of customers
US8571199B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2012 |
| Grant date | Oct 29, 2013 |
| Priority date | — |
| Expiry date | Apr 27, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call routing system stores includes a processor that retrieves account information from a storage and identifies a previously provided telecommunications service that was provided to the party based on the account information. The processor restricts access to telecommunications services based on the identified previously provided telecommunications service and determines additional telecommunications services, distinct from the previously provided telecommunications service, desired by the party. The processor receives a selection from the party of the additional telecommunications services and processes a service request from the party based upon the selection by the party. A routing element suppresses routing of the call to a service center that provides the previously provided telecommunications service that was provided to the party, and routes the call to a service center that provides the additional telecommunications services selected by the party.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.