Automated analysis and summarization of comments in survey response data

US8577884B2 · kind B2 · utility

Assignee

• The Boeing Company · US

Inventors

• Stephen R. Poteet · Bellevue, US
• Anne Kao · Bellevue, US
• Shan Luh · Kenmore, US

Key dates

• Filing date: May 13, 2008
• Grant date: Nov 5, 2013
• Expiry date: Jan 21, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Technologies are described herein for providing automated analysis and summarization of free-form comments in survey response data. A number of topic words are identified from the survey response comments, and a numeric weight is calculated for each topic word that reflects the relevance of the topic word to each comment. Each topic word is associated with one or more topics and the comments relevant to each topic is then determined based on the weights of the associated topic words in each comment. A report is generated which summarizes the topics and their relative importance in the survey response comments based upon the number of comments relevant to each.