Automatic correlation of service level agreement and operating level agreement
US8578017B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 13, 2006 |
| Grant date | Nov 5, 2013 |
| Priority date | — |
| Expiry date | Jun 8, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/12
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Data collected during runtime and associated with a service level agreement and operating level agreement for a network service are automatically correlated together. A network monitoring system monitors the network service during runtime to determine SLA and OLA violations. An SLA is tested against traffic monitoring data derived from monitoring traffic between a network service system and one or more users of the system. An OLA is tested against application runtime data generated from monitoring a transaction occurring between an application server and a backend or other internal entity of the network service system. The data collected during runtime can be correlated using a hierarchy based on business transactions or in some other manner. Because the traffic monitoring data and application runtime data are organized using a similar data hierarchy, the traffic monitoring data corresponding to an SLA may be correlated to the application runtime data corresponding to the same business transaction and one or more OLAs.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.