Automatic sales assistant for electronic commerce customers

US8583510B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Andre Heilper · Haifa, IL
• Eugeniusz Walach · Kiryat Motzkin, IL

Key dates

• Filing date: Oct 29, 2008
• Grant date: Nov 12, 2013
• Expiry date: Jun 24, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0601
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An Automatic Sales Assistant (“ASA”) automates the handling of electronic commerce transactions by gathering all of the relevant information with respect to an electronic commerce transaction being carried out by a customer using a computer and presenting it to the customer in a unified and convenient form (e.g., a template) that the customer may use to properly complete the electronic transaction (e.g., a purchase of retail goods using the Internet). The transaction may be an active document that resides in a private folder on the customer's computer. This type of active process handles all of the procedures related to any given electronic commerce transaction. Moreover, the ASA facilitates the proper resolution of any problems with a transaction by providing all of the necessary support material and information.