Architectural design for service request and order management application software

US8595077B2 · kind B2 · utility

Assignee

• SAP AG · DE

Inventors

• Alexander Koegler · Walldorf, DE
• Hamid Moghaddam · Osterburken, DE
• Joachim Barnbeck · Heidelberg, DE
• Michael Lesk · Ketsch, DE
• Matthias Schwarz · Paderborn, DE
• Christian Haas · Heidelberg, DE
• Simon Dieterich · Mannheim, DE
• Alexandra Mark · Wiesloch, DE
• Ralph Meiswinkel · Bad Schönborn, DE
• Attila Orban · Blieskastel, DE
• Bernhard May · Merzig, DE
• Steffen Hartig · Schallstadt, DE
• Thomas Breitling · Edingen-Neckarhausen, DE
• Andrea Hahn · Kusel, DE
• Olivier M. Dreidemy · Diederfing, FR
• Nir Pachter · Afula, IL
• Irena Kull · Yehud Monosson, IL
• Klaus Reinelt · Gondelsheim, DE
• Jochen Hirth · Birkenau, DE
• Jochen Steinbach · Bad Schönborn, DE
• Renzo Colle · Blankenloch, DE
• Stephan Hetzer · Östringen, DE
• Alexander Krasinskiy · Sandhausen, DE

Key dates

• Filing date: Sep 18, 2008
• Grant date: Nov 26, 2013
• Expiry date: Nov 20, 2030

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/04
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, an Inventory Processing process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Service Order Processing process component, and a Service Confirmation Processing process component.