Method for processing telephone orders
US8595078B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 14, 2008 |
| Grant date | Nov 26, 2013 |
| Priority date | — |
| Expiry date | Nov 4, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0633
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method for completing an order from a free-form input from a customer, such as by phone, SMS, IM or e-mail. The customer input has discrete components. The individually recognized components are compared to a list of predefined elements, and each possible predefined element present in the order is recognized and then put into a possible order. If all of the components necessary for a complete order are present in the input, either by being recognized or inferred, an order is established and complete. The completed order is passed on to the next stage in the process, whether it is shipping or assembling for satisfying the order.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.