Selecting sentiment attributes for visualization

US8595151B2 · kind B2 · utility

Assignee

• HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. · US

Inventors

• Ming C. Hao · Palo Alto, US
• Umeshwar Dayal · Saratoga, US
• Christian Rohrdantz · Kaufbeuren, DE
• Meichun Hsu · Salem, US
• Mohamed E. Dekhil · Sunnyvale, US
• Riddhiman Ghosh · Palo Alto, US

Key dates

• Filing date: Jun 8, 2011
• Grant date: Nov 26, 2013
• Expiry date: Dec 14, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/00
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Data records containing user feedback regarding at least one offering are received. From among candidate attributes in the received data records, a subset of attributes that relate to user sentiment regarding the at least one offering is selected, where the selecting is according to selection criteria including frequency of occurrence of the candidate attributes, relative amounts of negative and positive feedback associated with the candidate attributes, and time density of feedback associated with the candidate attributes. A visualization of at least one sentiment characteristic of the selected subset of attributes that relate to user sentiment is presented for display.