Answer support system and method
US8595174B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 29, 2010 |
| Grant date | Nov 26, 2013 |
| Priority date | — |
| Expiry date | Jul 7, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An answer support system generates a target cause to aid in solving a current problem. Upon receiving known problem symptoms of the current problem from the customer, a search of problem causes is conducted in a knowledge database to find potential causes corresponding to the known problem symptoms. If conventional techniques cannot determine the target cause of the current problem, an attribute is selected which is not among the attributes associated with the known problem symptoms in the database. The attribute selection is based on the attribute deemed most likely to identify the target cause of the current problem from among the potential causes found in the knowledge database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.