Coordinating problem resolution in complex systems using disparate information sources
US8600992B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 17, 2011 |
| Grant date | Dec 3, 2013 |
| Priority date | — |
| Expiry date | Jan 23, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Mechanisms for correlating reported problem data from a plurality of sources of information are provided. A report of a problem in a computer system is received to thereby generate a reported problem in a problem management system. Data is collected from a plurality of sources of information in accordance with data collection rules. Content classification is performed on the collected data to classify the collected data into pre-determined classes of collected data in accordance with classification rules. Correlation of the classified data into sets of correlated data in accordance with correlation rules is performed. Each set of correlated data corresponds to a different reported problem in the problem management system. A representation of the reported problem in the problem management system is updated based on a set of correlated data corresponding to the reported problem and classifications of data within the set of correlated data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.