Method, apparatus and computer program product for rule-based directed problem resolution for servers with scalable proactive monitoring
US8601318B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 26, 2007 |
| Grant date | Dec 3, 2013 |
| Priority date | — |
| Expiry date | Mar 19, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2257
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Method, apparatus and computer program product are configured to perform computer monitoring activities; to collect information regarding computer system status during the computer monitoring activities; to detect a problem in dependence on the information collected during the computer monitoring activities; and to determine whether to launch a diagnostic probe when the problem is detected. The monitoring activities may be performed on a periodic or event-driven basis. The determination whether to launch a diagnostic probe is based on a rule included in a hierarchy of rules. The hierarchy of rules is based on problem tickets; system logs; and computer system configuration information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.