System and method for business service management
US8612408B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 21, 2005 |
| Grant date | Dec 17, 2013 |
| Priority date | — |
| Expiry date | Mar 19, 2030 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2209/544
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled information obtained through accessing and searching the database. Preferably, creating the service model is done with a graphical user interface application that enables a user to graphically build and modify aspects of the service model. When the service model is created or updated, a publishing engine or server is used publish at least a portion of the service model to one or more impact managers of the computer network service.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.