Mobile screen methods and systems for collaborative troubleshooting of a device
US8621362B2 · kind B2 · utility
8Cited by
49References
25Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 21, 2011 |
| Grant date | Dec 31, 2013 |
| Priority date | — |
| Expiry date | Jul 1, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/0094
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
This disclosure provides collaborative communication systems and methods to facilitate troubleshooting of a device. Specifically, the disclosed systems and methods include a dynamic virtual representation of a device from the perspective of a user of the device which is shared with a remote troubleshooter. The dynamic virtual representation is based on the position of the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.