Patent · US Active

Telecommunications calls

US8625763B2 · kind B2 · utility

0Cited by

24References

22Claims

0Family size

Assignee

British Telecommunications PLC · GB

Inventors

Ivan Boyd · Ipswich, GB
Robert Claxton · London, GB
Stephen A. Cassidy · Ipswich, GB

Key dates

Filing date	Feb 28, 2007
Grant date	Jan 7, 2014
Priority date	—
Expiry date	Feb 9, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/1058
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A user accesses a destination such as a call center. The call center generates a record for insertion into the user's personal address book, with a telephone number of the center and metadata concerning a transaction. To place a later call on the same matter, the user selects, either using his telephone or via a separate terminal, the address book entry and the call is made. The center receives the user's telephone number via the calling line identity (CLI) and translates this into a data address so that it can “pull” the metadata from the personal address book. Alternatively the server can translate the center's telephone number into a data address to “push” the metadata to the center.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.