System and method for application alert tracking in an Internet protocol television system
US8626898B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 17, 2009 |
| Grant date | Jan 7, 2014 |
| Priority date | — |
| Expiry date | Oct 22, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/509
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A maintenance system for an IPTV network includes a logging module, a ticketing module, and an operations module. The logging module receives a fault alert from a service provider and sends the alert to the ticketing module. The ticketing module determines the urgency of the fault, generates a ticket, assigns priority to the ticket based upon the urgency, and sends the ticket to the operations module. The operations module allocates the ticket and sends a message to a mobile device regarding the ticket. A method includes receiving a fault alert from a service provider, sending the alert to a ticketing module, determining the urgency of the event, generating a ticket, assigning priority to the ticket based upon the urgency, sending the ticket to an operations module, allocating the ticket, and sending a message to a mobile device the ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.