Churn analysis system

US8630892B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SERVICES LIMITED · IE

Inventors

• Anuj Bhalla · Lake Hopatcong, US
• Vukieali Amonju · Houston, US
• Terry L. Walls · Simi Valley, US
• Robert Wayne Honts · Austin, US
• Matthew Dean Logering · Bloomington, US

Key dates

• Filing date: Mar 30, 2012
• Grant date: Jan 14, 2014
• Expiry date: Mar 30, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0202
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A churn analysis system helps a business analyze, predict, and reduce customer churn. The system analyzes customer experiences by using an insightful block level approach to correlate customer experience with customer churn. Through the block level approach, the system is able to more accurately predict and effectively reduce future customer churn. As a result, businesses are able to reduce customer acquisition costs and improve customer retention rates.