System and method for processing, assigning, and distributing electronic requests

US8631153B2 · kind B2 · utility

Assignee

• Verizon Patent and Licensing Inc. · US

Inventors

• Vasudeva S. Murthy · Ann Arbor, US
• Sandeep Kumar Srivastava · Hyderabad, IN
• Srinivasa R. Guttikonda · Herndon, US
• Tushar Pujara · Atlanta, US
• Senguttuvan Haridoss · Puducherry, IN
• Qin Shi · Beijing, CN
• Lloyd Williams · San Leandro, US
• Yi-Tse Huang · Elmont, US
• Jayanthi Muthukrishnan · Chennai, IN

Key dates

• Filing date: Jan 6, 2011
• Grant date: Jan 14, 2014
• Expiry date: Sep 1, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063112
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system and method for processing and managing electronic requests may include an input module configured to receive a plurality of electronic requests associated with at least one of a product, service, order, and status. The system may comprise a classification module configured to assign each electronic request to at least one category; a transformation module configured to convert the electronic requests into a format compatible with one or more downstream systems; a distribution module configured to distribute the electronic requests based on routing rules to one or more downstream systems, which responds to the at least one request; a management module configured to manage the electronic requests; or a monitoring module configured to present, via a graphical user interface, information associated with at least one of the electronic requests to a user.