System and method of troubleshooting
US8635337B2 · kind B2 · utility
0Cited by
5References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 18, 2011 |
| Grant date | Jan 21, 2014 |
| Priority date | — |
| Expiry date | Jan 17, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3065
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods are provided wherein raw event indicating notices from one or more regional monitoring systems are automatically combined with one or more links to troubleshooting information specific to the device and/or event which triggered the respective notice. A configuration database and associated trouble shooting database provide model identification and specific event related information for maintenance personnel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.