Method and system to identify conflicts in scheduling data center changes to assets utilizing task type plugin with conflict detection logic corresponding to the change request

US8635618B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Vijay Kumar Aggarwal · Marlboro, US
• Adam R. Holley · Austin, US
• Arnaud A. Mathieu · Austin, US
• Chakkalamattam Jos Paul · Austin, US
• Puthukode G. Ramachandran · Austin, US
• Edward D. Whitehead · Austin, US

Key dates

• Filing date: Nov 20, 2007
• Grant date: Jan 21, 2014
• Expiry date: Jul 1, 2031

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F9/4843
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

An information technology services management product is provided with a change management component that identifies conflicts based on a wide range of information. When a change on a configuration item is scheduled, the change management component identifies, for example, affected business applications, affected service level agreements, resource availability, change schedule, workflow, resource dependencies, and the like. The change management component warns the user if a conflict is found. The user does not have to consult multiple sources of information and make a manual determination concerning conflicts. The change management component may also suggest a best time to schedule a change request based on the information available. The change management component provides a constrained interface such that the user cannot schedule a change request that violates any of the above requirements. The change management component also applies these requirements when changing an already scheduled change request.