System and method for efficiently reducing transcription error using hybrid voice transcription
US8645136B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 20, 2010 |
| Grant date | Feb 4, 2014 |
| Priority date | — |
| Expiry date | Jul 9, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/0638
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method for efficiently reducing transcription error using hybrid voice transcription is provided. A voice stream is parsed from a call into utterances. An initial transcribed value and corresponding recognition score are assigned to each utterance. A transcribed message is generated for the call and includes the initial transcribed values. A threshold is applied to the recognition scores to identify those utterances with recognition scores below the threshold as questionable utterances. At least one questionable utterance is compared to other questionable utterances from other calls and a group of similar questionable utterances is formed. One or more of the similar questionable utterances is selected from the group. A common manual transcription value is received for the selected similar questionable utterances. The common manual transcription value is assigned to the remaining similar questionable utterances in the group.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.