Alternate procedures assisting computer users in solving problems related to error and informational messages
US8645760B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 29, 2009 |
| Grant date | Feb 4, 2014 |
| Priority date | — |
| Expiry date | Oct 26, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/24
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The invention monitors display (error) messages from software programs presented to users and looks for items of interest. When detected, the text of the message is collected along with source of the message, and other details. This data is checked against a database of Messages, either locally, or networked to a remote database. If the issue has not been previously detected it is added to the database. If the message had been detected previously, counters recording frequency of occurrence. Then an option to see additional information is provided. If selected the database returns all the information it has on this specific issue. Also, additionally created content that normally does not exist in the message such as which application and vendor issued the message, frequency of occurrence, and vendor contact information. Additional content such as a detailed description and solutions that were manually created is included in the results to the user. The user can perform additional research and the collected information can be emailed to another user or company.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.