Multimodal interactive voice response system
US8654934B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 21, 2011 |
| Grant date | Feb 18, 2014 |
| Priority date | — |
| Expiry date | Jan 25, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/252
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.